FAQ

1. Is there a price list / catalogue available?
Due to there is new designs arrival regularly, as well as our effort to provide lowest price to our customer, compiling a catalog would not be very fruitful.feel free to check the prices of all available characters on our online store https://www.arismascots.com.hkOur website contains all the information we have on our products.  If you have any specific question, we welcome you to contact our customer service representatives.

2. Can you custom by my design?
Yes, just contact us with your ideas or graphic you want to make

3. Can you add my logo to the costume?
Yes

4. Can you do amendments by request on your costume
Yes

5. What kind of payment methods do you accept? 
We accept payments via Western Union ,T/T, and Money Gram Transfer.We also accept Paypal for the amount less than usd500.

6. Is Drop shipping available from you?
Yes, Drop-ship is common among the Electronics retailing business. Drop-ship means a reseller instruct their wholesale counterpart, which may be located in a duty free zone, to ship out orders according to the reseller and delivering directly to their customers in a as and when basis. The reseller does not actually take the job of stocking, packaging and shipping.

7. How long does it take before I can receive my order?
It takes 1-3 months for delivery

8. What should I do if I still don't receive my order after the estimated time of arrival? 
You will have to notify us and we'll check status for you, followed by working out a replacement solution, whenever necessary. Whatever it is, you have paid us, and we ensure that you will receive your order by any means. 

9. What if the shipment is lost or missing?
A replacement solution will be offered to you. The products are insured before sipping.

10. What if I receive a defect product?
Such problems are rather uncommon, considering the fact that we will only supply fine quality of products. If it is a manufacturing defect (that is beyond our control), therefore a replacement solution will be offered to you.

11. What is your return policy?
Considering we only deal with high quality product, thus you can be sure that there will be no return at all. Should return be required for some reason, due to defects, just inform one of our customer service personnel, and you shall expect a satisfying effective solution from him/her. 

12. What about custom tax or duty? Will I be charged for ordering from you?
Please note that all import taxes / duties are the buyer’s responsibility.Please find out as much as you can about your import taxes in your own country before completing your order.If you find out information about the import tax situation in your country, and you believe there are ways for you to minimize the taxes you have to pay (or eliminate the taxes altogether), we are more than happy to follow your instructions regarding labeling, packing, declarations, invoices, etc. Just tell us what you need and we will let you know what we can do to help.

13. I've read everything in your FAQ, and still can't find the answer to my question.
It's pretty simple, just write to 
info@arismascots.com and you'll have your question answered in less than 24 hours time, just as soon as possible.

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